At Com-Power, we are committed to providing reliable support, transparent processes, and timely communication for all customers. Our goal is to ensure a positive experience from product selection to post-purchase assistance.
Free lifetime phone and email technical support for all Com-Power products.
Typical response time: within 1 business day.
Support includes setup assistance, troubleshooting, test configuration guidance, and application support.
All inquiries receive clear and professional responses.
Order confirmations, tracking details, lead-time updates, and calibration status are provided promptly.
Customers are notified immediately of any order delays, backorders, or export-compliance issues.
Standard 3-year warranty on most products (refer to individual product pages).
Warranty covers manufacturing defects and performance issues under normal use.
Please refer "Product Warranty Information".
NIST-traceable calibration is available for all applicable instruments.
ISO/IEC 17025:2017 accredited calibrations available for specific products listed in our accreditation scope.
Scope includes LISNs, Current Probes, Antennas, Preamplifiers, and other EMC test equipment.
Accredited calibration services are performed in accordance with Com-Power’s ISO 17025 quality system and published measurement uncertainties.
Typical calibration turnaround time: 5–7 business days after receipt.
Expedited service available upon request.
Orders received before 12 PM PST typically ship the same or next business day.
International orders follow all required export regulations, including ECCN classification, Schedule B, and EEI requirements.
Tracking information is emailed upon shipment.
Com-Power is committed to:
Fair and transparent pricing
Accurate and up-to-date product information
Ethical business practices
Fast and fair resolution of customer concerns
Email: sales@com-power.com
Phone: (949) 459-9600