Com-Power aims to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, the following return and refund terms apply.
Returns are accepted within 30 days from the invoice date.
Items must be unused, in original condition, and include all accessories/manuals.
Calibration fees, shipping charges, and international duties are non-refundable.
Custom-built products
Special-order items
Opened software or firmware licenses
Products with physical damage or signs of misuse
For high-end electronic test equipment, industry-standard restocking is 15%-25%. Your best, fair, and defendable structure is:
Option A - Flat Fee (simple & common): 20% restocking fee on all eligible returns.
Option B - Tiered (recommended for Com-Power):
| Product Value | Recommended Restocking Fee |
|---|---|
| Up to $500 | 15% |
| $501 - $5,000 | 18% |
| Above $5,000 | 20%-25% |
Why tiered structure is recommended:
Low-value items are easier to restock → lower fee.
High-value instruments require inspection, recalibration & repackaging → higher fee.
Protects Com-Power from financial loss while appearing fair and transparent.
Refunds are issued to the original payment method within 7-10 business days after inspection.
If the item fails inspection (missing accessories, damaged), partial refund or refusal may apply.
All returns require a Return Merchandise Authorization (RMA).
To request an RMA, email: sales@com-power.com
Include the invoice number, product model, and reason for return.
Customer is responsible for return shipping costs unless the product arrives defective.
We recommend using insured and trackable shipping.